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A Look at Some of My Recently Published Work

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HR Daily Advisor: Contributing Editor

2022

Contributing content on learning and development, HR/employee relations and employee communication issues.

How Technology Can Help Companies Tackle Job Seeker Fraud

August 2022

Imagine hiring a new employee who, when she showed up to start the job, was not the same person you had interviewed. That may be happening more often than you think.

On June 28, the FBI issued a public service announcement indicating that the number of complaints it's receiving for this problem is increasing.  

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Position Community Volunteering as an Employee Benefit

July 2022

Last year, Harvard Business Review reported that employers giving their workers paid time off to volunteer their services for charitable nonprofits and socially responsible causes, and otherwise offering to facilitate and support employees' volunteering activities, was one of the few employee benefits that has increased in recent years.

How to Prove Your Investments in HR Technology Are Paying Off

July 2022

Technology advances rapidly and, when it does, it's tempting to invest in new—or replacement—technology. The next best thing is always on the horizon. But company budgets are tight, and leaders want to be certain they are making the right investments in new technology. How are HR professionals taking steps to prove that their investments in technology are paying off?

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How Brands Are Using Chatbots
Creatively to Connect With Audiences
and Engage Them Effectively

July 2022

Chatbots hold a lot of potential for connecting with customers in cost-effective ways, triaging customer
requests or inquiries, addressing customer service issues, and more.

The Role of AI in Retaining Top Talent

July 2022

The ability to retain top talent is top of mind for employers, HR professionals, managers and supervisors in companies of all kinds across all geographies.

As they frantically struggle to find reliable fixes that can help them minimize talent loss, potential relief may be available from a solution they might not have considered—artificial intelligence, or AI.

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Best Practices for
Finding and Vetting Experts

June 2022

The digital environment makes it easy for anyone to create a profile that appears legitimate, credible, and authoritative. Unfortunately, that’s not always the case. Journalists, freelance writers, content creators, and others must ensure that they’re appropriately reviewing and vetting sources they’re considering citing in their work.

The Top Marketing Trends for 2022: Cookieless Replaces Contactless

June 2022

It’s fair to say that professionals of all stripes have been and continue to be massively impacted by a wide range of changes related to the COVID-19 pandemic, circumstances fraught with both opportunities and challenges.

Marketers, arguably, could take a place at the top of the list of professions impacted by these factors. So what are these impacts and how will they play out this year and next? What trends are emerging that marketers need to follow as they seek to set themselves and their products and services apart from the competition?  

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Have Generational Work Styles Changed Since the Pandemic?

June 2022

Forget everything you thought you knew about generational differences in the workplace. What may have been true prior to the pandemic is likely not true anymore. Sentiments have shifted among employees of all ages, and within all levels of the organizations they work for, because of the extreme disruption in their personal and work lives since early 2020.

Encouraging Employees to Be Intrapreneurs Pays Off

June 2022

An "intrapreneurship" program, which lets employees act like entrepreneurs by developing new products or services, is an unconventional benefit that can help boost productivity and retention. Intrapreneurship also offers career development opportunities—something that many employees crave today and that drive decisions about whether to stay with an employer.

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Digital Transformation and HR: Playing a Role, Making an Impact

June 2022

"Digital transformation" is a phrase that's tossed around a lot these days. But what does it mean? And, specifically, what does it mean for HR professionals? There's a good chance that digital transformation efforts are taking place in your organization. If they're taking place without you, or if you have a role on the sidelines, these initiatives may be doomed from the start.

An Intuitive Approach to Data Democratization

June 2022

Arming managers with accurate, up-to-date, reliable data to inform their people decisions seems like a no-brainer that any organization would be eager to do—and many are. Getting data rapidly in the hands of decision-makers can help them make better decisions. But data democratization can be a challenge and different companies will approach the process differently based on their unique cultures, size, and data needs.

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Gamification Advances Post-Pandemic

June 2022

Gamification in the workplace today can run the gamut from traditional analog activities like scavenger hunts to high-tech, AI-fueled interactions incorporating augmented or virtual reality. Whatever the format, research supports the idea that gamifying learning works.

How HR is Using Virtual Chat and Chatbots

May 2022

Chatbots can play a role in augmenting or even replacing person-to-person interactions between employees (or potential employees) and HR staff. More HR leaders are considering and adopting conversational AI technology. In fact, Gartner has predicted that by 2023, 75 percent of HR inquiries will be initiated through conversational AI platforms.

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Working With Influencers in 2022

June 2022

What do Richard Simmons, Ron Popeil, George Foreman, and Kim Kardashian have in common? Many readers may not have even heard of the first three names, but they do share something in common with Kim Kardashian: They are early examples of influencers.

The Risks and Rewards of Substance-Misuse Benefits

May 2022

About 60 percent of Americans diagnosed with substance use disorder are working.


But while there are certainly many rewards to be gained by offering employee benefits that address substance misuse, there are also some potential risks.

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Marketing’s New Strategy: Paying for Performance

May 2022

There’s an old saying in marketing that goes something like this: “I know that half of my advertising works; I just don’t know which half.”

That lament has long been the bane of marketers in both traditional and digital environments. Those in the digital world, though, are fortunate that technology offers them advanced means of gaining precision around what works and what doesn’t.

Automation: A Help or Hindrance for Employees?

May 2022

"The robots are taking our jobs!" is by now a not-unfamiliar lament in many workplaces. And in truth, we've all been exposed to situations where technology is taking the place of people—self-checkout lines in grocery stores, chatbots that ask and answer questions on various websites, software that does the job of some accountants and tax preparers, and the list could go on.

But is technology replacing employees, or is it helping them?

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How the Pandemic Changed Parental-Leave Policies

April 2022

Remote and hybrid work during the pandemic uprooted many policies and procedures that companies had long held to, such as requiring employees working from home to ensure they weren't also caring for others while doing so. During the pandemic, as employees became responsible for home-schooling children or caring for immediate or extended family members, they and their employers discovered that they could be productive while juggling work and home responsibilities.

Employers are now weighing changes to their company policies to reflect what they've learned.

Top Hiring Obstacles to Avoid With Better Recruitment Strategies

April 2022

As prevention guidelines adjusted and vaccines became more available, employers began calling employees back to work. Many were startled to find that some employees simply didn’t want to come back, and others had taken positions elsewhere. Suddenly they found they needed to drastically modify their recruitment strategies to get results in this new environment.

Employers around the country found themselves faced with what has come to be called the Great Resignation, and an employee-driven market that is tighter, more competitive and more challenging than employers have ever faced before.

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What Marketers Need to Know About the Metaverse

April 2022

The metaverse may be the talk of 2022. I receive at least three to five emails a week that have “metaverse” in the subject line—including “Willy Wonka, Chocolate Rivalries, & the Metaverse,” “Preparing for the Metaverse Shift in How We Work,” and “Bring Your Love to the Metaverse With Personalized NFT Jewelry From MYKA.”

COVID Vaccine Policies: A Risk Management Approach for Employers

April 2022

In November 2021, the U.S. government began to roll out vaccine mandates for federal workers, healthcare workers, and companies with more than 100 employees. It’s been a rocky road since then.

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New Interview Questions Since the Pandemic

April 2022

The work environment has changed significantly in many ways since the COVID-19 pandemic began. Hiring teams have subsequently changed the questions they are asking to assess candidates' knowledge, skills, abilities and potential fit.

Not surprisingly, HR professionals, recruiters and hiring managers have found some new areas of importance to consider when interviewing candidates for jobs during the pandemic—and for the foreseeable future.

The Apprentice Opportunity: Using an Old Model to Recruit Fresh Talent

March 2022

Apprenticeships offer a “try before you buy” model that supplies needed labor and expanded opportunities for a diverse population.

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Taxonomies’ Impact on Data Reliability and Use

April 2022

Companies gather masses of data to drive their decision-making, but not all data are relevant or reliable. Much depends on how that data is being defined, gathered, entered and accessed. For better reliability, some companies are taking steps to create enterprise-level taxonomies—organizational structures and rules around how data is categorized.

The Win-Win Potential of Hiring Neurodiverse Workers

March 2022

Successful programs designed to employ neurodiverse candidates raise awareness among employees of the effort and make important alterations to the recruiting and onboarding processes as well as adaptations to communications and management approaches.

The investment is worth it as companies benefit from the achievements, skills, experiences, and unique perspectives of individuals they might otherwise overlook. Because when organizations fail to see what individuals have to offer – through misconceptions, bias, or some other factor – it is a missed opportunity.

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Making Sure Unlimited PTO Is Done Right

March 2022

In an era of high stress, burnout and turnover, it's important for employees to achieve the right balance between work demands and personal pursuits. They need, after all, to recharge once in a while.

That was the original promise of unlimited paid time off (PTO), which does away with a fixed number of vested vacation days each year and instead lets employees take any number of days away from work—after getting approval from their managers to do so. Unlimited PTO now has become a trendy perk that companies use to signal their commitment to work/life flexibility.

At first glance, the promise of unlimited PTO seems too good to be true; too often, that may be the case.

How Employers Can Leverage Their Trusted Position With Their Employees

March 2022

Consumer trust is on the wane across a variety of organizations—from the media to government organizations, to large corporations. While many feel confident in saying trust is on the decline, Edelman has been researching trust in organizations since the turn of the century and has proof in their 22nd report: the 2022 Edelman Trust Barometer

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Coaching Apps Address Soaring Demand

March 2022

Coaching has traditionally been a person-to-person activity, but the pandemic has changed that significantly. Even though coaching was already being provided via phone or videoconference prior to the public health crisis, virtual coaching has skyrocketed since 2020.

What Comes After the Great Resignation

March 2022

The Great Resignation has been a hot topic in business and HR circles for several months now. Visier predicted it would kick into full force in the summer of 2021—it did, and it hasn’t relented since then. With a jaw-dropping one-third of the workforce quitting their jobs in 2021, the seismic ripple of the resignation wave has grown into a tsunami. There is no going back to before—the world of work has undeniably changed. 

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People Are Your Greatest Resource? SEC Says Prove It

March 2022

Most companies today—especially during what is being called the “great resignation” would likely tell you that one of their most valuable assets is their employee base—the people who work for them. And yet, despite the fact that so many companies espouse this sentiment, how often does the head HR professional in the organization sit at the senior leadership table or participate in board meetings on a regular basis? How often are “people reports” given the same priority as “financial reports?”

Can AI Really Be Trusted?

March 2022

 The difference between AI and traditional marketing automation is that in the past people had to tell systems what to do through human programming. AI is based on the concept of machine learning—the AI itself makes decisions and becomes more “knowledgeable” with every interaction it has.

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Virtual Mental Health Care Presents Opportunities—And Potential Risks

February 2022

A sharp rise in the availability of telehealth benefits has opened up new opportunities for mental and behavioral health counseling, as well as challenges for health care providers, employers and employees.

Changing, Communicating Employee Benefits to Meet New Expectations

February 2022

If communicating the ins and outs of employee benefits was difficult before the COVID-19 pandemic, it's even more so now, as employees are often far-flung and struggling with new work/life challenges.

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How Can HR Leverage Automated Content Generation Tools

February 2022

Content generation tools are an emerging way for content creators of all kinds to get an artificial intelligence (AI) assist. The technology is still somewhat new and somewhat clunky, but it holds promise. In fact, organizations like the Associated Press have been using this technology for a few years now to generate content of various kinds.

But journalists and content creators aren't the only ones who can benefit from this technology by finding efficiencies and streamlining repetitive tasks. There are opportunities for HR, as well.

Best Practices for Finding and Vetting Sources

June 2022

The digital environment makes it easy for anyone to create a profile that appears legitimate, credible, and authoritative. Unfortunately, that’s not always the case. Journalists, freelance writers, content creators, and others must ensure that they’re appropriately reviewing and vetting sources they’re considering citing in their work.

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Using Virtual Reality for Remote Hiring

February 2022

Pandemic restrictions can make it difficult to hire employees who have never had the opportunity to visit the physical location where they will work. Particularly in a competitive hiring environment, employers want to do everything they can to provide potential employees with a good feel for what it would be like to work for the company.

Fortunately, as with many challenges facing employers during the pandemic, technology can help. Virtual reality (VR) technology allows candidates to experience what it would be like to work in certain jobs or at specific organizations. Once the employees are hired, the employer can use VR to provide training in near-real-life situations.

Getting Ghosted During the Hiring Process? You're Not Alone

February 2022

It may surprise you to know that ghosting is increasingly common. A new Visier survey on ghosting in the workplace in both the U.S. and the U.K. revealed an uptick in the practice—both on the part of employers and employees. An overwhelming majority of U.S. job seekers admitted to ghosting an employer or potential employer in the past 18 months with 37% saying they’ve ghosted an employer, 30% saying they’ve ghosted a potential employer, and 10% saying they’ve ghosted both—that’s a combined percentage of 84% of job-seeking employees, or candidates.

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Why You Need an Enterprise-Level Marketing Taxonomy

January 2022

Marketers today benefit from a wide range of data available to them literally at their fingertips. Theoretically, that data should provide them with insights to help improve their marketing efforts and maximize profitability.

But data can be misleading, and the decisions made based on that data can be flawed.

Level Up Support for Mental Health

January 2022

There has been much talk in the media and human resources circles recently about the "great resignation" aka "the talent tsunami"— the burgeoning number of employees who are deciding to leave their jobs or the workforce altogether.

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Benefit Packages in 2022

January 2022

In a hybrid work environment, trendy perks like on-site fitness centers, ping-pong tables, meditation gardens, etc., have lost some of their allure. Even traditional benefits like time off have taken on new meaning—employees working from home have been less likely to use up their sick or PTO time.

As employers and their benefit advisors look ahead to 2022 they’re considering, and making, some shift in what and how they offer benefits to their employees.

One primary area of focus driven by pandemic experiences—appreciating the value of time.

With U.S. Paid Leave Laws in Limbo, Employers Fill the Gap

December 2021

The United States (U.S.) is one of the wealthiest and most advanced countries on the planet, yet it has no formal paid family leave laws or policies in place to ensure employers are supportive of their employees beyond the 12-weeks of unpaid time off for parents “at all public agencies, all public and private schools and at all companies with 50 or more employees," according to ABC News.

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Substance Abuse Got Worse Amid the Pandemic and Remote Work

December 2021

Amid the pandemic, mental health and substance use disorders have worsened, in some cases significantly. Of particular concern is the rising rate of opioid addiction and related deaths.

Recruiting Retirees: Opportunities, Barriers and Best Practices

December 2021

We are now in one of the tightest labor markets in memory, and all industries are feeling the pressure. Companies are getting increasingly desperate, but desperation can spark new ways of thinking about how to fill vacancies. Often overlooked are retirees, who represent a largely untapped source of promising talent to help stem the impacts of the Great Resignation.

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The 100 Year History of the Human Resources Department

December 2021

The HR function is relatively new in the world of work and, given its relatively brief tenure, it’s undergone remarkable change over the years—especially during the past 10 to 20 years and, of course, even more so over the past 18+ months as companies of all types and sizes have grappled with the pandemic and how to serve employees, customers, and other key stakeholders in new ways.

Technology to Automate and Refine the Recruitment Process

December 2021

In the marketing world, they're known as customer relationship management (CRM) platforms. In HR, they're referred to in other ways—for example, candidate relationship management or employee relationship management (ERM) platforms—and often integrated with an applicant tracking system (ATS), but the concept is the same. They're platforms that leverage technology to connect with an audience—in this case potential employees—in ways that drive talent acquisition and retention.

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Shameka Young: A Difference Maker in the D&I Space

December 2021

A key element of diversity, equity, and inclusion is finding ways to not only hire more diverse workers but also elevate them within their organization. For Shameka Young, VP and Global Head of Diversity and Inclusion (D&I) at Cognizant, leveraging the company’s focus on affinity groups, targeted hiring, and other practices have been key factors in the success of its diversity initiatives.

Using Navigation Platforms to Boost Health Care Decisions

December 2021

Workers with employer-sponsored health care often struggle to understand the benefits available to them. They seek support both for choosing appropriate benefits plans and for navigating through the health care system with their coverage.

Ill-informed health care decisions drive up health care costs and are detrimental to employees' health and well-being. Online health care navigation platforms aim to help employees make better health care choices.

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Your Virtual HR Assistant

December 2021

Fueled by the pandemic and the challenges faced by employers to find and retain staff, virtual human resources assistants are seeing a resurgence. Having good tech tools can be like having extra HR staff members on hand to do administrative tasks. This lets leaders tackle higher-level, more strategic priorities.

Filling the Pipeline to Boost DEI in the C-Suite and Beyond

November 2021

One of the many obstacles that get in the way of greater diversity and inclusion (D&I) in the corporate world is what is known as the pipeline problem. While there is controversy over whether the problem is a significant impediment to D&I efforts or simply a convenient excuse, the general premise is that diversity at the highest levels of organizations is lacking because there isn’t enough diversity at the lower levels of organizations. The reason there isn’t sufficient diversity in organizations generally is because there isn’t enough diversity in a particular field at the higher education level.

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How Content Marketers are Using AI for Content Development

November 2021

Wouldn’t it be great if technology could play a significant
role in helping create copy to meet a seemingly
insatiable demand for more content? It can,
kind of. AI tools and natural-language generation are being
used by a growing number—and range—of content developers.

Tips for Building Wallet Share to Gain Market Share

November 2021

Companies talk a lot about market share and engage in a wide range of activities designed to build or increase it. But there’s another important “share” on which they should also be focused—wallet share or share of wallet (SOW). It can be a leading indicator of market share and can be a metric to identify opportunities to impact customer satisfaction, but it has important relevance of its own.

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Personal Life Experiences Drive Passion for DEI

November 2021

As the American population continues to diversify, so, too, does the distribution of wealth and business ownership. Potential depositors and borrowers are increasingly likely to be people of color. Banks that don’t look like or think like this emerging audience are less likely to attract diverse clientele than those that meaningfully embrace diversity. Mike Sebring gets it.

Technology Can Assist When Accommodating Employees with Disabilities

November 2021

The ability to work from home is a big boon for many employees with disabilities. They may still face barriers, though, during the talent acquisition process and beyond. Those barriers can lead to costly lawsuits—and reputational damage.

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What Can Credit Union Leaders Do to Mitigate 'The Turnover Tsunami'?

November 2021

A predicted massive outflux of employees is already beginning to be felt in some organizations. Employees of all kinds from companies of all sorts have gotten a taste of the flexibility and work/life balance that working from home has provided. Many are loathe to return to the physical workplace. Many have also had plenty of time to think about their careers and the companies they work for—what they like, what they don’t—and what they would rather be doing.

This has created an environment in which employers, including credit unions, are scrambling to find—and keep—talent.

Who Is Training the Next Generation of Managers?

November 2021

Another effect of the pandemic and the Great Resignation is starting to bubble up: a woeful lack of trained leaders ready to manage in the future. Why? One of the biggest reasons is that the traditional way of training up future leaders isn’t quite jibing with our new-normal way of hybrid working—in other words, it’s nigh impossible to shadow someone when they’re in a different time zone. There are emerging ways of filling this leadership-training gap, however, and it starts with a power shift.

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How Employers Can Respond to ‘Two-Timing’ Workers

October 2021

Imagine this: One of your employees, now working from home, has established three side businesses that do the same type of work your company does and serve the same types of customers. They're running their businesses during the hours you're paying them to work for you. They're using your databases to access information to help them sell their services online. Worse, they've actually contracted with some of your other employees to help them run these businesses.

What's a "Mouse Wiggler?" Or, How to Manage People in a Hybrid Work Environment

October 2021

Suspicious employers and their managers who still ascribe to the “out of sight and out of mind” concerns about managing a remote workforce and seek to use Machiavellian measures to monitor remote work performance may be turning off employees and sending them looking for job opportunities elsewhere in an already tight labor market.
So how can companies effectively manage productivity in a hybrid workforce?

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Wellness Portals Help Fill Employee Need

October 2021

Employers have long recognized the role they can play in providing resources and support for employee wellness—initially to manage rising health care costs, but there are other impacts as well. Successfully managing employee wellness can positively impact absenteeism, productivity and turnover.

Taking Another Look at Cafeteria Plans

October 2021

Cafeteria plans are getting new attention during the pandemic as a way to let employees select—and fund with pretax dollars—optional insurance benefits and spending accounts that meet their health and caregiving needs.

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Compensation Rises Despite Uncertainty

October 2021

It's fair to say that 2020 was a year like no other. Not a single individual in the U.S.–or, in truth, much of the world–was not impacted in some way by COVID-19. It's against that backdrop that the 2021 CUES Executive Compensation Survey was conducted. Like the previous year's report, the 2021 report shows steadily increasing salaries for credit union leaders.

The Apprentice Opportunity: Using an Old Model to Recruit Fresh Talent

April 2022

Apprenticeship-style programs offer a “try before you buy” approach for both employers and employees. Employers benefit from a new source of talent: the increasing number of people who lack a four-year degree – or can’t afford one.
Employees benefit from free training and the opportunity for career advancement. Whether following the traditional model or some modern variation, apprenticeship programs can supply talent pipelines and expand opportunities for women and people of color.

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Which Market Research Platform is Right For You?

September 2021

The digital environment is rich with real-time communication and consumer sentiment across a wide array of topics, industries, and geographies. But what if companies could cultivate, synthesize, analyze, and draw conclusions from these sentiments to improve their marketing communication and CRM efforts?

Five Key Questions About Video Marketing Answered

September 2021

There’s an old saying: A picture is worth a thousand words. It’s so trite, but it’s true, especially for moving pictures (i.e., videos). However, not all content marketers are equally adept at communicating via video. And their
experience level varies widely. In this column, I take a look at some commonly asked questions and provide insights from experienced video marketers.   

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HR Leaders Agree—People Matters Are at the Heart of Business Success

September 2021

In most organizations, the human resources (HR) department tends to be thought of as “owning” the employee experience and everything related to employee engagement, satisfaction, productivity, etc. In truth, though, people issues are everyone’s responsibility, from senior leaders through front line supervisors.

Mobile Apps for HR Communication

September 2021

In the current digital environment, there are many options for mobile apps that can help streamline communications and ensure that employees and managers stay connected with their teams, colleagues and others. From enterprise tools like Slack, to free apps and plug-ins, HR professionals are making use of a wide range of apps as they continue to navigate a new work reality.

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Quick Fixes for Common UX Mistakes

September 2021